Systems Analyst
I support users, devices, workflows, and technical systems in a real county government environment.
Systems Analyst | Developer focused | English and Spanish
Hi, I'm
Nick Canizalez
I support systems, automate workflows, and build practical software.
Automation Focused
I use scripting to reduce repetitive work, clean up tracking processes, and make daily technical tasks faster.
Developer in Progress
I build with C#, Unity, Python, JavaScript, and Java while focusing on logic, debugging, and working systems.
Bilingual Technical Communication
I explain technical issues clearly in English and Spanish for users with different comfort levels.
What I Do
I work at the intersection of IT support, automation, and software development. My focus is simple: support real users, troubleshoot real systems, and build tools or projects that make technical work cleaner, faster, and easier to maintain.
Systems Support
I troubleshoot hardware, software, operating system, workstation, and user issues that impact daily operations and service continuity.
Automation Mindset
I build scripts that reduce repetitive tasks, support data input workflows, and help standardize internal procedures across managed devices.
Developer Growth
I am actively building software development experience through Unity gameplay systems, Python automation, PowerShell administration, and version-controlled projects.
Skills
A practical mix of development, scripting, system support, diagnostics, and platform administration skills.
Development
C#
Python
Java
JavaScript
HTML
CSS
Tools
Unity
GitHub
Visual Studio
PowerShell
Systems
Windows
macOS
Linux
Azure Fundamentals
CompTIA A+
Support & Communication
System Troubleshooting
Hardware Diagnostics
Process Automation
Bilingual: English and Spanish
My Work
Selected work that shows my technical direction, problem-solving style, and ability to build practical tools beyond daily support work.
Currently Building
3D Unity survival game
3D Unity Game
Developing a 3D game in Unity using C# with combat systems, enemy behavior, player progression, UI systems, and gameplay mechanics. This is the main project showing my developer growth beyond IT support.
Home Lab
Jellyfin server and network services
Home Media Server & Network Services
Built and maintain a Linux-based home media server running Jellyfin, with hardware-accelerated transcoding, multi-drive storage, network file shares, and remote management. Deployed Pi-hole as a network-wide DNS filter to reduce ads and trackers across devices on the home network.
Workflow
Internal process automation
Internal Procedure Automation
Developed automation scripts for internal procedures, including TV tracking and data input using MAC-based network identification. The goal was to reduce repetitive work and make tracking workflows more consistent.
Safe AI Assist
ServiceNow ticket helper
ServiceNow Smart Door Helper
A local helper concept for inspecting ServiceNow tickets, identifying request details, and preparing suggested notes or customer replies for review. Designed around safe operator approval instead of automatic submission.
Experience
A technical path built around support, troubleshooting, automation, and hands-on development.
Oct 2025 - Present
Rockdale County - Systems Analyst
Support county users and systems by resolving hardware, software, and workstation issues across daily operations.
- Configure, maintain, and troubleshoot computer systems to support reliable performance and continuity of service.
- Develop automation scripts for internal procedures, including TV tracking and data input using MAC-based network identification.
- Use PowerShell to help deploy company policies and support standardized system configuration across managed devices.
Oct 2022 - Oct 2025
Best Buy - Advanced Repair Agent
Diagnosed and repaired customer technology issues across computers, phones, peripherals, software, and operating systems.
- Performed diagnostics, system restores, component replacement, firmware updates, and testing.
- Identified root causes, verified fixes, and improved device reliability.
- Assisted customers with setup, configuration, and performance-related issues.
Education & Certifications
Education and certifications that support my systems, repair, cloud, and technical support background.
Associate Degree in Computer Science
Georgia Military College
Graduated in 2025
Microsoft Certified: Azure Fundamentals
AZ-900
Certified in 2026
CompTIA A+
IT support, hardware, software, and troubleshooting fundamentals
Certified in 2026
Apple Certified Repair Technician
iPhone repair, diagnostics, and service procedures
Certified in 2025
Let's Connect
Have a question about my experience or projects? Send me an email or connect with me online.
Email: contact@nickcanizalez.com
Location: Metro Atlanta, GA